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Getting Help

Currently Abroad?

**USF 24/7 International Assistance Line +1-813-317-5815**

Threat to Life Abroad

Know the “911” Equivalent in your Destination:  If you or someone you know is experiencing a life threatening emergency abroad, call the “911 equivalent” phone number for the country they are in.  Most countries do not use 911!  Here is a list of “911 Equivalent” emergency numbers from around the world.
 
USF World 24/7 International Assistance
While abroad, if you need to speak to a representative from USF for any reason, call the USF 24/7 International Assistance Line +1-813-317-5815.  You may call direct or collect.  USF World also maintains a special email address to report incidents abroad EAassist@usf.edu.
 
24/7 International Assistance Line……………………………………………………+1-813-317-5815
 
International Assistance Line – Dialing Direct:
  1. Dial the international access code for the U.S. (Usually 001 – Check here www.howtocallabroad.com/ )
  2. Then dial 813-317-5815
  3. Identify yourself as a USF international traveler and give the country where you are currently located in
  4. State your name and tell the person what the situation is
  5. Tell the person the best number to contact you
  6. Respond to questions and listen carefully to any instructions 
International Assistance Email……………………………………………………………EAassist@usf.edu
 
 
International Health and Evacuation Coverage
USF World can always contact the insurance company on your behalf.  If you want to directly contact our insurance company United Health Care Global (UHCG), call them at +1-410-453-6330 (direct or collect). You will need to identify yourself and provide them with our policy # 902238160. You can also email them at Global Assistance - Operations Assistance@uhcglobal.com.
 
United HealthCare Global Insurance (UHCG)
In the event of medical emergency, call +1-410-453-6330
Questions regarding your insurance +1-410-453-6330
Email assistance@uhcglobal.com  
USF UHCG ID# 902238160

How to Make a Long Distance International Call
To learn the international access codes for calling to and from the U.S. visit the How to Call Abroad website.
 
US State Department Emergency
Office of Overseas Citizens Services in US....................................................(202)-647-5225